Privacy Policy
At EverAfter Charms, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website (www.everaftercharms.com), place an order, or contact us. By using our services, you agree to the practices outlined in this policy.
1. Information We Collect
We collect personal information to fulfill your orders and enhance your shopping experience. This includes:
- Personal Details: Name, email address, phone number, and shipping/billing address.
- Order Information: Payment details (processed securely via third-party providers), order history, and personalization details (e.g., photos and custom text for charms).
- Technical Data: IP address, browser type, device information, and browsing behavior on our site.
- Optional Information: Feedback, product reviews, or messages you send to us.
2. How We Use Your Information
We use the information collected for the following purposes:
- To process and fulfill your orders.
- To communicate with you about your order status, inquiries, or customer support.
- To personalize your shopping experience, including customizing products to your specifications.
- To improve our website, services, and marketing efforts.
- To comply with legal obligations (e.g., tax reporting, fraud prevention).
3. Sharing Your Information
We do not sell your personal information. However, we may share certain details with trusted third parties to provide our services:
- Payment Processors: To securely process your payment.
- Shipping Providers: To deliver your order to your doorstep.
- Analytics Services: To analyze website performance and improve user experience (e.g., Google Analytics).
- Legal Obligations: When required to comply with laws or protect our business.
All third-party providers are bound by confidentiality agreements and comply with relevant data protection regulations.
4. Data Security
We implement strict security measures to protect your personal information, including:
- Secure Sockets Layer (SSL) encryption to safeguard data transmission.
- Regular monitoring of our systems to prevent unauthorized access.
- Restricting access to your personal data to authorized personnel only.
5. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to the information we hold about you.
- Correction: Update or correct inaccurate or incomplete data.
- Deletion: Request the deletion of your personal data (subject to legal requirements).
- Opt-Out: Unsubscribe from marketing communications at any time by clicking the link in our emails or contacting us directly.
- Data Portability: Request a copy of your data in a machine-readable format.
If you wish to exercise these rights, contact us at support@everaftercharms.com.
6. Cookies Policy
Our website uses cookies to enhance your browsing experience. Cookies help us:
- Remember your preferences (e.g., items in your cart).
- Understand website usage and improve performance.
- Deliver personalized ads and content.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect your shopping experience.
7. Retention of Information
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., tax records).
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with the “Last Updated” date at the top.
9. Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please reach out to us:
- Email: everaftercharmstore@gmail.com
- Phone: +1 501 - 215 - 8272
We’re committed to safeguarding your privacy and ensuring your trust in EverAfter Charms.